Company Overview:
"Vodex revolutionizes outbound customer calls using advanced Generative AI technology. Unlike traditional machine-driven calls, Vodex converses in a remarkably human-like voice, ensuring a natural and friendly interaction. It boasts a 98% accuracy in speech recognition, ensuring seamless communication.
With Vodex as your outbound calling solution, your business experiences enhanced efficiency, speed, and quality. Elevate your business performance and step up your game with Vodex."
Position Summary:
we are dedicated to providing exceptional technology solutions and support to our customers. We are seeking a skilled Technical Support Executive to join our team and provide outstanding technical assistance to our clients. In this role, you will handle customer inquiries, troubleshoot issues, and ensure customers have a positive experience with our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, chat, and other communication channels.
- Should have basic knowledge of Python, Javascript and GCP.
- Troubleshoot, diagnose, and resolve technical issues related to software and network connectivity.
- Assist customers with product setup, installation, and usage.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Follow up with customers to ensure complete resolution and satisfaction.
- Collaborate with other teams, such as engineering and product management, to resolve complex issues and provide feedback.
- Escalate issues to higher-level support teams or product specialists as needed.
- Stay updated on company products, services, and industry trends to provide informed support to customers.
- Contribute to the development and improvement of support materials, including FAQs and user guides.
- Participate in training sessions and workshops to enhance technical and customer service skills.
- Handle multiple support requests efficiently while maintaining high-quality service.
- Adhere to company policies and procedures in all customer interactions.
Qualifications:
- High school diploma or equivalent; additional education or certifications in a technical field is preferred.
- Previous experience in a technical support or customer service role.
- Strong technical knowledge, particularly in software and networking.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional in stressful situations.
- Familiarity with support ticketing systems and CRM software.
- Time management and multitasking skills.
- Flexibility to work varying shifts, including evenings, weekends, and holidays if needed.